What is the lane position's job after the customer has paid and while the drink is still being made?

• A. Make a connection with the customer and make sure the correct drink is handed to the customer.
• B. Ensure a connection with the customer while the drink is being prepared and hand off the correct drink.
• C. Leave the station to check other orders.
• D. Refill supplies.

Answer: (B)

The key idea here is that the lane position should stay engaged with the customer and ensure the right drink is delivered. After payment, this teammate remains the primary point of contact to keep the interaction friendly and to confirm the order details while the drink is being prepared. By maintaining a connection, they can quickly verify any customizations (like added milk, extra shots, or temperature requests) and then hand off the exact drink as soon as it’s ready. This approach speeds the process, reduces mix-ups, and makes the customer feel attended to. Leaving the station or taking time to refill supplies would disrupt the flow and risk delivering the wrong item, so the best practice is to stay with the customer, monitor the order, and deliver the correct drink when it’s ready.