Who is the first team member that our customer interacts with when they pull into the drive thru?

• A. Barista
• B. Cashier
• C. Texter
• D. Runner

Answer: (C)

The first team member you interact with when you pull into the drive-thru is the Texter. This role is the initial point of contact, greeting you and starting the interaction—often by signaling you to confirm your order or direct you to the right lane. By handling that first touch, the Texter sets the pace and clears up any questions right away, so the rest of the process—barista making drinks, cashier handling payment, and the runner delivering the order—can proceed smoothly. The other roles come into play after that first contact: the barista works on drinks, the cashier handles payment, and the runner brings your order out. So the Texter is the one you meet first when you pull into the drive-thru.